Privacy Policy

Privacy Policy

Anytime Astro values and respects the privacy of its users. The privacy policy mentioned below is created to provide you detailed information about the collection, dissemination and usage of your personal data. Our privacy policy applies when you use or visit the Anytime Astro website as well as the mobile application. All our users, astrologers and visitors will be collectively mentioned as “You” in this privacy policy.

By using this website and our application, you agree with this Privacy Policy. If you do not accept this policy, then you must not use the website or the application.


Anytime Astro provides a guidance platform which allows the members to locate an Astrologer, to seek guidance and advice from these Astrologers. Anytime Astro facilitates one on one communication between the user and the Astrologers through direct consultation via chat or call, and messages and allows the users to pay for services requested from an Astrologer.

The call feature of Anytime Astro, i.e Talk To Astrologer service, is only available in India.


Although all the features of our product and services are available on the application, some of them may require your attention due to the information they collect. Hence, we would like to provide you with more details related to the data we collect for the proper working of our Application. We offer various features in our application and to make them all work smoothly, we need access to different permissions and information as described below.

Permissions We Need

For Android

We ask for the following permission from the user-

  • WAKE_LOCK- This permission is required to keep the device awake during a chat session to ensure a smooth experience to the user.
  • CHANGE_WIFI_STATE/ ACCESS_NETWORK_STATE/ ACCESS_WIFI_STATE/ INTERNET - This permission is required to access the internet to process user data, for chat sessions, calls and for all other readings.
  • WRITE_EXTERNAL_STORAGE/ READ_EXTERNAL_STORAGE: Access to device storage to save documents on the device and to access Gallery
  • CAMERA : Application needs the permission to access your device’s camera and photo album to take photos if needed by any of the features.

For iOS

We ask for the following permission from the user-

  • CHANGE_WIFI_STATE/ ACCESS_NETWORK_STATE/ ACCESS_WIFI_STATE/ INTERNET - This permission is required to access the internet to process user data, for chat sessions, calls and for all other readings.
  • WRITE_EXTERNAL_STORAGE/ READ_EXTERNAL_STORAGE: Access to device storage to save documents on the device.
  • CAMERA & ALBUM : Application needs the permission to access your device’s camera and photo album to take photos if needed by any of the features.
  • SEND_NOTIFICATIONS : This permission is required to send notifications.

Information We Collect

What information do we collect?

Anytime Astro may collect certain information from you when you use any of the services on the website or the application which includes but not limited to :

Personally Identifiable Information

- When registering with Anytime Astro

To access or use the Anytime Astro website or application, the user will have to create an account. While registering and creating an account, we might ask for the personal information which includes but is not limited to email address, mobile number, birth details, gender, marital status among others.

We collect your email address/ mobile number along with a password or OTP to ensure the security of your Anytime Astro account and to provide you with personalized Email or SMS services.

- When communicating with Astrologers

Any personal information you provide to our astrologers while you connect with them via chat, call or message. Please note, that if you do not wish to share such personal information with the astrologer, then do not do so.

- When booking a service

Although, we request financial information from you such as your card details. However, neither do we collect or have access to any financial details provided by you. This information is directly provided to our third party payment gateways that handle, process and store this information for you to purchase a product from the website or application. Currently, we use Stripe, CCAvenue, Razorpay and Paytm as our third party payment gateways. Our payment gateways have been audited by a PCI-certified auditor and are PCI-DSS compliant. This is the most stringent level of certification available in the payments industry and thus a high level of payment security is maintained at these gateways. In order to know how they use your financial information, you need to check their privacy policy.
Stripe Privacy Policy
CCAvenue Privacy Policy
Razorpay Privacy Policy
Paytm Privacy Policy

- Information you provide when you request customer service or support, participate in any promotion or avail any offer and when you subscribe for any updates.

Non-Personally Identifiable Information

Anytime Astro may collect your browser and other internet usage information when you visit or use our website or application. This information may include your IP address, operating system, device you use, browser type,types of operating system, browser pages you visit and the time you spend on these pages among others, application build that you use. Non-PII is used to help troubleshoot any user issues.

Anytime Astro uses a third-party, Google/Firebase Analytics library, to anonymously collect the data regarding various actions a user takes within our app and app related Push Notifications. This helps us to improve our app and to figure out what features are being used. It is not used for third-party marketing purposes.

Anytime Astro also uses a third party, Knowlarity, to facilitate calls between the Astrologers and the users. This third party feature might collect and store user's call records. This data is kept completely confidential and secure.

You can know more about Knowlarity and how it collects data through its Privacy Policy -

knowlarity - Privacy Policy

Anytime Astro also uses a third-party service, Vonage/Textlocal, for sending of texts or OTP through SMS, whatsapp or audio calls.

You can check their respective privacy policies and know how they collect data.

Vonage - Privacy Policy

Textlocal - Privacy Policy

Anytime Astro uses another third-party service, Truecaller, to facilitate user login using an OTP.

You can know more about Truecaller’s Data Collection policy through this link :

Truecaller - Privacy Policy

How do we use and store the information we collect?

The information that you share with us is stored on our secure servers in an encrypted format. We do not share this data with anyone else, not even any third-party. The information that we collect from you is used to improve the quality of services provided to you. It is also used to provide you the response request such as technical support or any other support query, and provide you with information related to marketing and promotions. We also use the information to comply with legal obligations or in case of a contract. We may keep the personal information provided by you for the time you have an account with Anytime Astro. We might even keep our information for a certain time to perform audits, to comply with legal obligations, to resolve disputes and for agreements.

We also may use non-PII information and your email to analyze usage, to improve current and future product offerings, and communicate with you about our services comprising order management and billing.

The email address that you provide will be secure with us, as we will never reveal it to any third party. Any horoscopes or other unique offers that the customers get will be sent to them only by Anytime Astro.


There might be Third-Party links on our website as well as application. We do not sell, transfer or trade your information to any third-party. These third-party links or sites have their separate and independent privacy policies. We do not have control over the content and information they provide. Anytime Astro does not hold any responsibility or liability for the activities, privacy policy, content of these third-party sites. You accept and agree that Anytime Astro will not be liable for any loss caused due to your use of these third party sites, their products, services and content.


We do not sell, rent or trade your personal information in any way, except mentioned in this Privacy Policy. We do not reveal the data of your chats, messages, calls or any other transcript other than our service providers and only in accordance with this privacy policy.

We may share your personal information in order to enforce agreements, Privacy Policy and Terms of Use. We may also disclose your information in order to safeguard our rights and property and also the rights and property of any other individual or entity. We may share your information to comply with any legal obligation or even when we believe that disclosure of this information would help us mitigate a liability in a lawsuit. We may share your information to prevent any illegal activities, as well.

We may use and share your non-personal identifiable information to improve the quality of the services we provide and to improve your user experience of the website and the application. We might share your information if extremely necessary to our third-party service providers in order to make certain features and functionality available to you.


We deploy stringent security measures to protect your data against any misuse, alteration and to even prevent its loss. We have deployed the best industry standards to keep your data and information secure. However, there is no guarantee of data transmissions over the internet being absolutely secure. Moreover, all the personal information provided by you along with the chat, call and message transcripts are stored on highly secure servers. You can only access and view your communication (chat, message and call) history on the app as well as the website.


Cookies are often used as a mechanism by websites to remember activities that a website browser had done in the past; for example, clicking on particular buttons, logging in, or having read pages on the site months or years ago. We use Cookies to provide you with a better user experience when you visit or use our website or application. Cookies also allow us to save the password, to facilitate easy login every time you access our website and application. You can manage cookies by changing or activating the settings on your web browser, which would allow you to either accept or refuse the settings of some or all cookies. Please note, if you refuse to accept cookies from our website, you may not be able to use some additional features that the website offers. In fact, some areas of the website may not be accessible at all.

For more information and details, you can check our Cookie Policy here


Once you register with Anytime Astro, you are able to view all your login details. And, you may correct any mistakes that are there in the information that you provided.

Your password is critical for your account’s security. So, make sure you create a password with characters, letters and numbers and do not disclose it to anyone. You are responsible for each action that you do on the application, so if you lose control of your account and the actions done in your account name, you might be subject to legal complications. So, if you lose your password, then notify us immediately and change your password.

You can review all the communication transcripts simply by logging into your account.

If you engage in any communication on the website or application, you hold complete responsibility for the type of information you furnish. When you have a session with an astrologer, it is up to you what kind of information you wish to provide and to what extent. It is solely your decision and if you do not wish to provide certain information, then do not do so. Moreover, apply reasonable judgement in providing any sensitive information, such as financial details, to the Astrologer. Anytime Astro will not be responsible for how the astrologer uses the information shared by you.

You may review any personal information that you have provided us via chat, message or call. You can contact us at [email protected]. and we will respond to your query within 2-3 business days.

Data Deletion Request By User

We collect the user’s name and email address when they register or create an account with Anytime Astro. The user uses this Email address to log into the application.

Anytime Astro also facilitates removal of your data or personal information as per your request. You can follow the steps below to request data deletion from your account :

You can request for your Account Deletion on Anytime Astro app as well as website :

On the app : Open ‘Settings’ and click on 'Delete My Account'.
Website : Go to 'My Account' & select 'Delete Account'

You can also send a request for your data deletion on [email protected].


In order to use the Anytime Astro website or application, you need to be 18 and above. If you are under 18, do not use or access the website or the application as a user as well as an astrologer. We do not knowingly collect personal information from children below the age of 18. If you as a parent or guardian are aware that your children have shared or provided any information without your consent, please contact us at [email protected].


By the purchase of our services and features on our application or website, you agree to pay the full price due and incurred by you in the usage of your purchased services. All the In-App purchases are made through the App Store(iPhone & iPad) and Google Play Store (Android) or through third-party payment gateways.

Also on the website, if you purchase our services or products, the payment will be handled by a third-party payment gateway. Currently, we use Stripe, CCAvenue, Razorpay & Paytm as the payment gateways.

The payment gateway will collect information about you, such as your name, address, phone number, email and card details. A very limited amount of information acquired from this is shared with us, which enables us to set up your account as a customer with us. Financial details such as credit card information, etc. are not shared with us.

Stripe has its own Privacy Policy available at : Stripe Privacy Policy

CCAvenue has its own Privacy Policy : CCAvenue Privacy Policy

Razorpay has its own Privacy Policy : Razorpay Privacy Policy

Paytm has its own Privacy Policy : : Paytm Privacy Policy

More information about how you may manage or enable/disable In-App purchase using your device may be mentioned in the respective App Store Provider’s terms and Conditions/EULA, online or in the help settings of your device. If you are a parent or guardian of someone under the age of 18 and is concerned about making excessive In-app purchases by your child, then we recommend you to consider parental control that may be offered by the App Store Provider.

It should be noted that all the payments are subject to the payment terms and conditions of App Store Provider platforms. We do not control the transaction or how you pay on those platforms. Thus, it is advised to review the payment policies of the App Store Provider platform for additional information.


Although Anytime Astro attempts to provide accurate content, but, it makes no warranty that such content is accurate or suitable for any particular purpose or will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis.


In no event will Anytime Astro be liable for any damages, including without limitation, incidental, special, consequential or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any party's use of the app or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to this app or any contents of this app or any third-party, even if we are aware of the possibility of such damages.


You agree to indemnify, defend and hold Anytime Astro harmless from and against all expenses, claims, losses, damages, and costs, including reasonable attorney’s fees, arising out of or relating to any misuse by the user of the content and services provided by the app.


We despise spam. We will never do something that we hate ourselves. Thus, you can be rest assured that we will not spam your mailboxes with unsolicited emails and we will never sell your information to other parties.


By installing Anytime Astro app, you agree to the Terms and Conditions mentioned in this Privacy Policy as well as our Terms of Services.


The above policy is subject to change. We might make changes to this Privacy Policy at our sole discretion. This may occur due to new types of software, changing industry standards, and/or due to regulation/restrictions by international regulatory authorities as they apply. We suggest you keep checking this policy for regular updates and modifications.


If you have any queries regarding our privacy policy or any questions about the practices of the application or website, you can contact us at [email protected].