Anytime Astro provides a guidance platform which allows the members to locate an Astrologer, to seek guidance and advice from these Astrologers. Anytime Astro facilitates one on one communication between the user and the Astrologers through direct consultation via chat or call, and messages and allows the users to pay for services requested from an Astrologer.
The call feature of Anytime Astro, i.e Talk To Astrologer service, is only available in India.
Although all the features of our product and services are available on the application, some of them may require your attention due to the information they collect. Hence, we would like to provide you with more details related to the data we collect for the proper working of our Application. We offer various features in our application and to make them all work smoothly, we need access to different permissions and information as described below.
Permissions We Need
We ask for the following permission from the user-
We ask for the following permission from the user-
Anytime Astro may collect certain information from you when you use any of the services on the website or the application which includes but not limited to :
Personally Identifiable Information
To access or use the Anytime Astro website or application, the user will have to create an account. While registering and creating an account, we might ask for the personal information which includes but is not limited to email address, mobile number, birth details, gender, marital status among others.
We collect your email address/ mobile number along with a password or OTP to ensure the security of your Anytime Astro account and to provide you with personalized Email or SMS services.
Any personal information you provide to our astrologers while you connect with them via chat, call or message. Please note, that if you do not wish to share such personal information with the astrologer, then do not do so.
Non-Personally Identifiable Information
Anytime Astro may collect your browser and other internet usage information when you visit or use our website or application. This information may include your IP address, operating system, device you use, browser type,types of operating system, browser pages you visit and the time you spend on these pages among others, application build that you use. Non-PII is used to help troubleshoot any user issues.
Anytime Astro uses a third-party, Google/Firebase Analytics library, to anonymously collect the data regarding various actions a user takes within our app and app related Push Notifications. This helps us to improve our app and to figure out what features are being used. It is not used for third-party marketing purposes.
Anytime Astro also uses a third party, Knowlarity, to facilitate calls between the Astrologers and the users. This third party feature might collect and store user's call records. This data is kept completely confidential and secure.
The information that you share with us is stored on our secure servers in an encrypted format. We do not share this data with anyone else, not even any third-party. The information that we collect from you is used to improve the quality of services provided to you. It is also used to provide you the response request such as technical support or any other support query, and provide you with information related to marketing and promotions. We also use the information to comply with legal obligations or in case of a contract. We may keep the personal information provided by you for the time you have an account with Anytime Astro. We might even keep our information for a certain time to perform audits, to comply with legal obligations, to resolve disputes and for agreements.
We also may use non-PII information and your email to analyze usage, to improve current and future product offerings, and communicate with you about our services comprising order management and billing.
The email address that you provide will be secure with us, as we will never reveal it to any third party. Any horoscopes or other unique offers that the customers get will be sent to them only by Anytime Astro.
We may use and share your non-personal identifiable information to improve the quality of the services we provide and to improve your user experience of the website and the application. We might share your information if extremely necessary to our third-party service providers in order to make certain features and functionality available to you.
We deploy stringent security measures to protect your data against any misuse, alteration and to even prevent its loss. We have deployed the best industry standards to keep your data and information secure. However, there is no guarantee of data transmissions over the internet being absolutely secure. Moreover, all the personal information provided by you along with the chat, call and message transcripts are stored on highly secure servers. You can only access and view your communication (chat, message and call) history on the app as well as the website.
Once you register with Anytime Astro, you are able to view all your login details. And, you may correct any mistakes that are there in the information that you provided.
Your password is critical for your account’s security. So, make sure you create a password with characters, letters and numbers and do not disclose it to anyone. You are responsible for each action that you do on the application, so if you lose control of your account and the actions done in your account name, you might be subject to legal complications. So, if you lose your password, then notify us immediately and change your password.
You can review all the communication transcripts simply by logging into your account.
If you engage in any communication on the website or application, you hold complete responsibility for the type of information you furnish. When you have a session with an astrologer, it is up to you what kind of information you wish to provide and to what extent. It is solely your decision and if you do not wish to provide certain information, then do not do so. Moreover, apply reasonable judgement in providing any sensitive information, such as financial details, to the Astrologer. Anytime Astro will not be responsible for how the astrologer uses the information shared by you.
You may review any personal information that you have provided us via chat, message or call. You can contact us at firstname.lastname@example.org. and we will respond to your query within 2-3 business days.
We collect the user’s name and email address when they register or create an account with Anytime Astro. The user uses this Email address to log into the application.
Anytime Astro also facilitates removal of your data or personal information as per your request. You can follow the steps below to request data deletion from your account :
You can request for your Account Deletion on Anytime Astro app as well as website :
On the app : Open ‘Settings’ and click on 'Delete My Account'.
Website : Go to 'My Account' & select 'Delete Account'
You can also send a request for your data deletion on email@example.com.
In order to use the Anytime Astro website or application, you need to be 18 and above. If you are under 18, do not use or access the website or the application as a user as well as an astrologer. We do not knowingly collect personal information from children below the age of 18. If you as a parent or guardian are aware that your children have shared or provided any information without your consent, please contact us at firstname.lastname@example.org.
By the purchase of our services and features on our application or website, you agree to pay the full price due and incurred by you in the usage of your purchased services. All the In-App purchases are made through the App Store(iPhone & iPad) and Google Play Store (Android) or through third-party payment gateways.
Also on the website, if you purchase our services or products, the payment will be handled by a third-party payment gateway. Currently, we use Stripe, CCAvenue, Razorpay & Paytm as the payment gateways.
The payment gateway will collect information about you, such as your name, address, phone number, email and card details. A very limited amount of information acquired from this is shared with us, which enables us to set up your account as a customer with us. Financial details such as credit card information, etc. are not shared with us.
More information about how you may manage or enable/disable In-App purchase using your device may be mentioned in the respective App Store Provider’s terms and Conditions/EULA, online or in the help settings of your device. If you are a parent or guardian of someone under the age of 18 and is concerned about making excessive In-app purchases by your child, then we recommend you to consider parental control that may be offered by the App Store Provider.
It should be noted that all the payments are subject to the payment terms and conditions of App Store Provider platforms. We do not control the transaction or how you pay on those platforms. Thus, it is advised to review the payment policies of the App Store Provider platform for additional information.
Although Anytime Astro attempts to provide accurate content, but, it makes no warranty that such content is accurate or suitable for any particular purpose or will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis.
In no event will Anytime Astro be liable for any damages, including without limitation, incidental, special, consequential or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any party's use of the app or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to this app or any contents of this app or any third-party, even if we are aware of the possibility of such damages.
You agree to indemnify, defend and hold Anytime Astro harmless from and against all expenses, claims, losses, damages, and costs, including reasonable attorney’s fees, arising out of or relating to any misuse by the user of the content and services provided by the app.
We despise spam. We will never do something that we hate ourselves. Thus, you can be rest assured that we will not spam your mailboxes with unsolicited emails and we will never sell your information to other parties.